A family owned business in the Midlands, which build approximately 400 houses a year, were experiencing problems with their existing supplier. Our client encountered problems with water service connections ranging from not being able to get hold of anyone when they wanted to, to being unable to reach the same contact twice; this, combined with a frustrating lack of understanding from their supplier on technical issues, made their relationship untenable. Rather than working to offer solutions, our client felt that his existing supplier was complacent and unhelpful. His experience was that even when an appointment had been set, they didn’t arrive on site when they said they would and he was even charged for abortive attempts to connect the supply. Sound familiar? Time for a change: Amjutan, keen to demonstrate this was not how they conduct their day to day business activities and engage with their clients, were awarded the next site contract and the client was able to draw breath.
The Solution
Amjutan pride themselves on the highest levels of customer service, guaranteeing that all contact is acknowledged on the same working day. Amjutan also assign a Project Manager for each developer, which means that each time a new site is won we guarantee that you will only ever deal with one person. Each Project Manager has at least 10 years industry experience so you can be assured that there will be no lack of understanding; in fact this client felt the difference in the approach from day one. At Amjutan we know what we are doing and we have experience of working at all levels so we can appreciate all the potential issues and in most cases have found the solution before the problem even arises.
This client found the service we offer quite different to his previous experience; we work with our developers to make sure the process is easy, stress-free and reliable.
As soon as Amjutan win a development site you will be contacted by one of our Directors; we arrange to meet the Site Manager, enabling us to build a strong working relationship from the start and we take time to explain, in detail, the step by step process.
This means that when a Site Manager rings Amjutan, alerting his Project Manager that a connection is ready to be made, Amjutan will simply and efficiently do the rest.
We agree a date for the connection and we proactively make contact again 48 hours before each connection. Amjutan recognise that sometimes small delays can occur so we work in partnership with our developers to ensure we are ready when you are. We never charge for aborted works and we offer a flexible service to make sure it’s always a job well done.
This client has seen his high expectations significantly exceeded since working with Amjutan.
Amjutan pride themselves on the highest levels of customer service, guaranteeing that all contact is acknowledged on the same working day. Amjutan also assign a Project Manager for each developer, which means that each time a new site is won we guarantee that you will only ever deal with one person. Each Project Manager has at least 10 years industry experience so you can be assured that there will be no lack of understanding; in fact this client felt the difference in the approach from day one. At Amjutan we know what we are doing and we have experience of working at all levels so we can appreciate all the potential issues and in most cases have found the solution before the problem even arises.
This client found the service we offer quite different to his previous experience; we work with our developers to make sure the process is easy, stress-free and reliable.
As soon as Amjutan win a development site you will be contacted by one of our Directors; we arrange to meet the Site Manager, enabling us to build a strong working relationship from the start and we take time to explain, in detail, the step by step process.
This means that when a Site Manager rings Amjutan, alerting his Project Manager that a connection is ready to be made, Amjutan will simply and efficiently do the rest.
We agree a date for the connection and we proactively make contact again 48 hours before each connection. Amjutan recognise that sometimes small delays can occur so we work in partnership with our developers to ensure we are ready when you are. We never charge for aborted works and we offer a flexible service to make sure it’s always a job well done.
This client has seen his high expectations significantly exceeded since working with Amjutan.
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